You will be able to access our learning platform with either Windows or a Mac. Specific requirement are below. Most users will be able to readily connect to the website without adjustments. For questions about any of the below, please contact the eCollege helpdesk.
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Windows Users
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Mac OS Users
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- Windows 2000, XP, Vista, or 7
- 28.8 kbps modem (56K recommended)
- Soundcard and Speakers
- Internet Explorer 8.0
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- Mac OS X
- 28.8 kbps modem (56K recommended)
- Speakers
- Safari 3.0
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Screen Resolution: We recommend setting your screen resolution to 1024 X 768 pixels. If you currently see a horizontal scroll bar at the bottom of your screen and would like to eliminate this, you can do so by resizing your screen. Resize your screen by doing the following:
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Windows Users
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Mac OS Users
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- Go to Start Menu on lower left-hand corner of your screen.
- Scroll up to settings. Choose Control Panel Option.
- Double click on Display Icon. Click on Settings tab.
- In the box titled DeskTop Area, make sure the setting is at 1024X 768 or higher. (If it is not already, move the slider to right to change this setting.)
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- Click on the Apple Menu on the top left-hand corner of screen.
- Scroll down to Control Panels.
- Choose Monitor & Sounds from Menu.
- In resolution box, make sure 1024 X 768 or higher is highlighted.
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Browser Requirements: If a browser is not listed below, it has not been tested on the online platform. Users risks running into problems with the course software if they choose to use a non-supported browser. Browsers listed below have been validated with the course platform.
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Windows Users
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Mac OS Users
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- Recommended version: (Windows Internet Explorer)
- Microsoft Internet Explorer 8.0
- Recommended Version: (Mozilla Firefox)
- Mozilla Firefox 3.0
- Supported Versions: (Windows Internet Explorer)
- Microsoft Internet Explorer 6.0
- Microsoft Internet Explorer 7.0
- Supported versions: (Mozilla Firefox)
- Mozilla Firefox 2.0
- Mozilla Firefox 3.5
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- Recommended Version (Safari)
- Safari 3.0
- Recommended Version (Mozilla Firefox)
- Mozilla Firefox 3.0
- Supported Versions (Safari)
- Safari 2.0
- Safari 4.0
- Supported versions: (Mozilla Firefox)
- Mozilla Firefox 2.0
- Mozilla Firefox 3.5
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Feature Requirements: These commonly used plug-ins may be required depending on the course or program. You will be able to access your course without them; however, you may not be able to access the specific feature.
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Windows Users
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Mac OS Users
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- ClassLive
- Class Live Audio
- Supported Browser Plug-ins
- Assistive Technology
- Third-party CoursePacks
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- ClassLive
- Mac Class Live Audio
- Supported Browser Plug-ins
- Third-party CoursePacks
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Additional Information:
Avoiding Inactivity Timeout: When an ISP's internal browser is not in use, the ISP will consider the user inactive and will disconnect the user after a period of time. To remain active and avoid being disconnected, return to the main page of the ISP (every half hour or so) and click on a link or check email. This will reset the ISP's "inactivity timer" and allow you to continue working in your online course.
Note: Courseware cannot be accessed using MSN TV (formerly Web TV).
Satellite & Cellular Internet Connections: If this is the only connection you have access to, please note that you may experience sporadic issues while working in your online courses. If you report these problems to the helpdesk, we will attempt to address them with your Satellite or Cellular connection provider.
Wireless Routers/Connections: While working in your online courses via a wireless router or wireless connection, you may experience problems such as various error messages. If you contact the online helpdesk, please be aware that part of the troubleshooting process may be to have you bypass your wireless router or connection. If bypassing the wireless router resolves the problems you are experiencing, you will either need to continue to bypass the router or contact the router manufacturer's support service to further diagnose the source of this problem.
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